Confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care. This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care. You have the right to know what information we hold about you. If you would like to see your records please contact the Practice Manager.

Access to medical records

The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act. Please contact the Practice Manager for further information.

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Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.

Download our FOI Model Publication Scheme

Comments & Complaints

We take complaints very seriously.

If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager online, by telephone or, if you prefer, in writing to:

Dr Simmonds & Dr Kuhnen
Canterbury Health Centre
26 Old Dover Rd
Canterbury
CT 1 3JH
Telephone: 01227 780437 

Every effort will be made to answer your concerns as soon as possible.

If you are dissatisfied with the outcome you can approach the Ombudsman

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Tel: 0345 0154033

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.