Friends & Family Test Results

 

BACK TO MAIN INDEX

 

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

 

FFT Results

Select year:
  • 74% Extremely Likely
  • 18% Likely
  • 2% Neither Likely nor Unlikely
  • 3% Unlikely
  • 2% Extremely Unlikely
  • 1% Don't Know
Month / Year Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Jan 2024 84 19 2 2 0 1
Feb 2024 64 15 1 4 1 1
Mar 2024 63 17 2 3 3 2
Apr 2024 42 11 1 0 3 0
May 2024 0 0 0 0 0 0
Jun 2024 0 0 0 0 0 0
Jul 2024 0 0 0 0 0 0
Aug 2024 0 0 0 0 0 0
Sep 2024 0 0 0 0 0 0
Oct 2024 0 0 0 0 0 0
Nov 2024 0 0 0 0 0 0
Dec 2024 0 0 0 0 0 0

Patient feedback

We asked the question:
Why did you choose that response?

It was my first visit. The nurse was nice and informative. The doctor listened and understood what I was asking.
Posted on: 23/04/2024

Caring efficient treatment
Posted on: 20/04/2024

Consistently high standard over many years.
Posted on: 20/04/2024

Friendly helpful welcoming surgery Always there to help
Posted on: 19/04/2024

Quick and friendly service.
Posted on: 19/04/2024

Because its a very good doctors surgery
Posted on: 19/04/2024

Every time I go to the GP is a waste of time. The doctor actually asked me what I thought my son had and what was my expectation for the appointment. I did not go to medical school, if I did there would be no need to go to the GP. They should be the ones telling me what is happening or at least investigate it, and if I am going to an appointment, isn't it obvious that I want things to get better? Extremely disappointed with the quality of the doctors.
Posted on: 19/04/2024

Amazing appointment. My son came away feeling listened to and understood. He said the Doctor was brilliant so thank you so much
Posted on: 19/04/2024

Efficient practice
Posted on: 19/04/2024

Doctors, nurses and reception staff are always helpful and considerate. The nurse I saw on my visit gave good additional advice too.
Posted on: 19/04/2024

I have been with the practice for 50 years and have always had a brilliant service for me and my family Friendly helpful staff and doctors
Posted on: 18/04/2024

I’m receiving good treatment on a regular basis.
Posted on: 18/04/2024

Always very happy with the service offered. I lthink of it more than a service provided by kind and thoughtful staff throughout.
Posted on: 17/04/2024

Always excellent service
Posted on: 17/04/2024

Because ive been coming to CHC since it opened and they never let me down. I hear horror stories about other surgeries, such as filling in E Forms, waiting days to see a doctor, never seeing the same doctor, etc. Also Dr Masood is so thorough, warm and caring.
Posted on: 16/04/2024

I have been Dr Kuhnen’s patient for over 20 years and count myself fortunate
Posted on: 16/04/2024

Dr Masood is excellent.
Posted on: 16/04/2024

Friendly and knowledgeable.
Posted on: 13/04/2024

Great surgery, ever so helpful and very pro-active, great service
Posted on: 12/04/2024

The staff in this practice are a perfect combo of friendly and professional. I feel safe in their care.
Posted on: 12/04/2024

I was seen promptly & the diagnosis & medication dealt with professionally. Thank you!
Posted on: 12/04/2024

I got alot of caring from all staff And specilly from dr.Adesola oderanti Many thanks
Posted on: 12/04/2024

Prompt and friendly attention given. I always feel that I am being listened to and Dr Kuhnen is thorough and caring. Thank you.
Posted on: 12/04/2024

I am very happy with the service at the surgery .
Posted on: 12/04/2024

This Surgery is absolutely fantastic. So accommodating and very helpful. The Doctors are brilliant because they actually listen, discuss and agree a plan and follow through.
Posted on: 12/04/2024

The Dr was so gentle and friendly to my kids
Posted on: 12/04/2024

Staff are polite and approachable. Very professional.
Posted on: 12/04/2024

Very thorough and helpful
Posted on: 10/04/2024

Always helpful and considerate
Posted on: 10/04/2024

Very good service
Posted on: 10/04/2024

Doctor was very patient and understanding; took the time to listen
Posted on: 09/04/2024

Good staff
Posted on: 09/04/2024

Very disorganised GP. Multiple mistakes made for example they’ll say they’ve made a referral and it hasn’t happened. They say they’ll call to follow up and don’t. Also, very rude and unhelpful reception staff that treat you like a nuisance just for asking for help.
Posted on: 08/04/2024

I have always found Dr Kushan’s surgery to be a very positive experience. All members are highly professional and importantly caring people.
Posted on: 08/04/2024

Always friendly and helpful reception team. Advice and care from GPs amazing.
Posted on: 08/04/2024

Got an appointment the same day, receptionist is always polite ,friendly, tryinh to help
Posted on: 08/04/2024

Louise Peckham offers friendly and professional service
Posted on: 08/04/2024

Staff at Dr Kuhnen's practice are always professional, helpful and kind - from either Receptionists, Nurse Practitioners and Doctors.
Posted on: 08/04/2024

Because it's true
Posted on: 08/04/2024

As usual first class service with the receptionist and doctor thank you all so much for what you do for me. I do really appreciate it without you people what would we do? Many thanks again, Pauline Klewin
Posted on: 04/04/2024

The medical centre is always welcoming ,professional and listen to your medical needs.
Posted on: 03/04/2024

Because every time I went I’ve felt comfortable and the doctors I’ve had have explained everything really well and have made me feel comfortable to say anything
Posted on: 03/04/2024

The member of staff that took my readings and measurements explained everything well and was very friendly and kind.
Posted on: 03/04/2024

The GP was polite and really listened to her. He explained everything to her
Posted on: 03/04/2024

Dr Kuhnen and his team are outstanding. The level of care is truly appreciated.
Posted on: 03/04/2024

All staff are always welcoming friendly and helpful also polite. Just keep up the good work and care that you give.
Posted on: 03/04/2024

Because it is Extremely likely.
Posted on: 03/04/2024

Wonderful caring Doctors.
Posted on: 03/04/2024

Doctor Massod is excellent, very friendly & explains everything in a calm way. Also receptionist Hanah is a credit to your team, she is very professional and also nice to see a smile on someone face. Her younger colleague needs more time and training.
Posted on: 28/03/2024

Staff are friendly, and I like my doctor.
Posted on: 27/03/2024

Dr Khunen"s practice always give you the best service they can. Receptionists, practice nurses and doctors are very professional, try their best to accommodate you and are kind.
Posted on: 27/03/2024

Reception staff is very receptive over phone. Dr Masood is always patient and does not rush through the consultation.She includes the patient in her management plan. Nursing staff is cheerful and put one at ease before tests.
Posted on: 27/03/2024

Prompt booking, prompt appointment and friendly doctor.
Posted on: 26/03/2024

I have always received an appropriate response from both receptionists and doctors.
Posted on: 26/03/2024

Dr Masood was extremely thorough and helpful.
Posted on: 26/03/2024

Despite the long wait time to see the doctor, the doctor was very thorough at my son's 8 week check and immunisations apt. She gave time to listen and all info was logged efficiently. She was gentle in her care and assessment of my 8 week old, and gave appropriate "after care" advice etc. Thank you.
Posted on: 26/03/2024

Although it can take sometime to get an appointment the experience at the practice is significantly better than other practices I’ve been told about . I’m extremely happy with my treatment and the kindness and professionalism from all staff members
Posted on: 26/03/2024

Because the consultation was done very professionally.
Posted on: 25/03/2024

All the doctors and receptionists (health mavigators) I came across in the surgery are kind, caring and competent. They are professional and friendly. I hadn't met any nurses yet.
Posted on: 22/03/2024

Nurse Louise is class. Very friendly and has provided me with game changing advice for my type 1 diabetes management. She allows open and honest conversations to be had without judgment and makes you feel genuinely considered during appointments. I really appreciate everything she has done for me. I also really like the text message reminders provided by the surgery as it provides clarity of appointment times and dates which can sometimes be misremembered. The reception is generally readily available to contact if anything changes with regards to attending appointments, which is again very helpful.
Posted on: 21/03/2024

I value this practice as I hear horror stories about others not being able to supply appointments on the day. I was as is always the case seen quickly , on time and my symptoms were assessed by the gp with due care who was extremely professional , polite and caring.
Posted on: 21/03/2024

I have always had excellent service at this practice for over 20 years
Posted on: 21/03/2024

The practice and its staff have always, in my experience, been freindly, efficient and professoinal.
Posted on: 21/03/2024

Because I have always found everyone at the practise extremely helpful and very friendly
Posted on: 21/03/2024

Attended with my severely autistic and learning disabled son. GP was almost an hour late for our appointment and then told me I could only discuss one issue which I thought was a cheek having made us wait an hour to see her!
Posted on: 20/03/2024

Very good care
Posted on: 20/03/2024

Because the staff were very good and helpful
Posted on: 20/03/2024

Excellent care , support and treatment. Friendly staff and patient , can’t say enough as they are fantastic.
Posted on: 20/03/2024

They're always brilliant - very helpful and kind, and I am always able to get an appointment when I need one.
Posted on: 20/03/2024

Because Dr Khunen is excellent in his work and approach
Posted on: 20/03/2024

I have had nothing but politeness and help when it was needed
Posted on: 20/03/2024

I have always been very happy with the surgery. I recently saw Dr Qureshi. She was very pleasant and thorough and I have no complaints about her treatment. However, I was kept waiting for about 1 hour without an explanation or apology and this is unacceptable. We are all busy and I am self employed with many demanding and vulnerable clients. I waited over two weeks for the appointment and took timeout of my working day. I had other appointments that afternoon which I missed or had to re-arrange. I understand that there are times when delay is unavoidable and that it is the nature of your work that there may be emergencies that take precedence. However, the days when GPs can keep patients waiting for hours on end are long gone. I had no idea if I had been forgotten or overlooked. I started the appointment bad tempered and frustrated. Someone should have told me that the GP was running late and given me an idea of how long I would have to wait to see her. I would then have had the choice of waiting or re-scheduling the appointment. I would have been annoyed but not boiling over with resentment and irritation. An apology would also have been nice!
Posted on: 20/03/2024

They are friendly
Posted on: 20/03/2024

Staff are always friendly and Dr Kuhnen was excellent as always in answering all of my questions/concerns. Only minor issue is that it’s a little difficult to hear what the doctor is saying over the phone at times
Posted on: 20/03/2024

I've been with the surgery since I was 13 I'm now 47 , never had any problems getting an appointment.
Posted on: 20/03/2024

I like my surgrey they sre understanding
Posted on: 20/03/2024

I personally believe they are the best go practice in my city. I have been with them since I moved to Canterbury 20 years ago and when I saw how my partners practice treated her I insisted that she move and we’ve never looked anywhere else. My friends always complain about their practices but I never have those problems.
Posted on: 20/03/2024

I felt dismissed my concerns where overlooked and I left the gp with no answers and no guidance
Posted on: 20/03/2024

Professional and friendly manner when dealing with my son Outstanding treatment with thorough assessment Calm friendly environment Patient doctor Supported me as a parent and discussed everything in detail. So when I left I felt confident with the care my son needed. THANK YOI
Posted on: 20/03/2024

Very good throughout the whole setup
Posted on: 20/03/2024

I didn’t get the help that I needed from the doctor he wasn’t that helpful at all this was his second time that he wasn’t helping me he and I decided to change my doctor and I have booked another appointment with other doctor.
Posted on: 20/03/2024

Dr Kuhnen takes time to explain why my legs have swollen after an operation, and is a very likeable person. He referred me to the hospital for the operation, which was a good experience. In the past he has arranged for me to have check-ups at a hospital, which fortunately proved negative. During his absence on holiday, I saw his colleague, Dr Quereshi, who is also an excellent doctor. She also took a lot of time examining my legs, and arranged for me to have a chest X-ray at the hospital. It is fairly easy (by NHS standards) to get an appointment with a doctor, another reason why I would recommend the practice. My operation was not NHS.
Posted on: 19/03/2024

Always getting palmed off to A&E, UTC or speak to pharmacist regarding a lump I have had for couple weeks. Why is it so hard to get an appointment with a GP?
Posted on: 19/03/2024

I have been a patient here for many years and have always found it good even with the ongoing problems with NHS services. They do their best in difficult times.
Posted on: 16/03/2024

Doctors are first rate. Nurses and other staff are also very good.
Posted on: 15/03/2024

The practice has always fulfilled its promises. The reception staff are always polite and helpful despite the permanent pressure of work unlike some I have heard about elsewhere. Although we were worried about the post COVID team methodology initially it does actually work. I have had treatment by three GPS in the last couple of months and all has resulted in good outcomes.
Posted on: 15/03/2024

No real reason
Posted on: 12/03/2024

I’ve only ever had a first class attention and treatment from both Dr Kuhnan and all of the team at your GP Practise. I would highly recommend it for the utmost care and professionalism.
Posted on: 12/03/2024

Quality professional consultancy, treatment, care, testing and advice including follow-up. Appointments are easily arranged and invariably exceed expectations.
Posted on: 12/03/2024

Thorough and friendly
Posted on: 12/03/2024

Excellent care and caring and supportive. Just an amazing surgery .
Posted on: 12/03/2024

Very good response and explained about treatment.
Posted on: 12/03/2024

The receptionist was pleasant and efficient. The medical staff where professional and caring.
Posted on: 12/03/2024

The doctor was so gentle and kind, listened to my predicament and suitation. She gave me maximum attention not like some other.
Posted on: 12/03/2024

Beautifully run Dr surgery whenever I need a doctor I can see one which is very rare today so please keep up the good work. Thank you too you and all your team. Many thanks for your care
Posted on: 12/03/2024

Dr Masood is very good.
Posted on: 12/03/2024

Dr Masood is as always very good
Posted on: 12/03/2024

Nurse appointment for bloods was very efficient friendly and informative. I've since been able to check results if that test on the NHS App.
Posted on: 12/03/2024

Good and friendly service but GP appointments are often late.
Posted on: 12/03/2024

Friendly & efficient service.
Posted on: 12/03/2024

Appointment met my expectations
Posted on: 12/03/2024

no interest in the patient and a very weak doctoral school, I don't trust them and I don't want meetings with them
Posted on: 12/03/2024

The doctor was very thorough and professional. The reception staff polite and helpful. Generally a calm atmosphere.
Posted on: 12/03/2024

I had very good service in the center help from all staff warking there good timing for appointments. To nice and kind doctors , and follow up for any problem is perfect
Posted on: 10/03/2024

Dr Masood and I can be seen when I need to.
Posted on: 09/03/2024

Put a complaint into the manager as I wasn’t happy with the treatment I received. The reply i got was very sarcastic and rude. No help or resolving the situation. Will be looking to register elsewhere now.
Posted on: 08/03/2024

Very pleased.
Posted on: 07/03/2024

Welcoming and efficient team. Always feel listened to
Posted on: 07/03/2024

On that occasion I had a regular check up with the nurse and I was very pleased with the way she treated me and the explanations she gave me.
Posted on: 05/03/2024

My experience with CHC is exellant , doctors nurses and secretaries are kind and helpful
Posted on: 05/03/2024

Dr listened to Daniel and let him take agency of his own health - it was lovely to see
Posted on: 05/03/2024

Dk
Posted on: 04/03/2024

The dermatologist gave me hope that I’d be able to get well and live a normal life by treating my eczema
Posted on: 04/03/2024

I was impressed by Dr Qureishi’s thoughtful and kind reflections and questions about my anxiety and the time she gave me.
Posted on: 04/03/2024

Dr Massood is thorough, caring and considerate
Posted on: 04/03/2024

Attentive and efficient care from Dr Masood
Posted on: 04/03/2024

Im very happy with service im recieving from are gp surgery workers and reception staff as well, best wishes and lit of sucses in you duty job services
Posted on: 04/03/2024

A very friendly and efficient service provided by all at the surgery .
Posted on: 04/03/2024

Pleased with consultations.
Posted on: 04/03/2024

I saw DR Ashraf and what a lovely DR she is she is the only one that spent time with me and actually listen and help me I will now only see her
Posted on: 04/03/2024

Having been with the heakth centre 40 years i am more than happy to reconmend then excellent survice and helpful very friendly and expertise all staff grate
Posted on: 04/03/2024

Appointment was on time. I was treated with courtesy and efficiency.
Posted on: 04/03/2024

I always manage to get an appointment and most times am seen in time.
Posted on: 04/03/2024

We have been pleased for almost 40 years
Posted on: 02/03/2024

Politeness and efficiency
Posted on: 29/02/2024

Lovely diabetic nurse appointment was on time, very helpful and gave useful information.
Posted on: 28/02/2024

Very pleased, so far so good.
Posted on: 27/02/2024

She patiently saw me and addressed my complaints
Posted on: 27/02/2024

Saw Dr Masood who gave me an in depth consultation & examination & ordered further tests to be carried out to determine cause of my symptoms with a view to a resolution.
Posted on: 27/02/2024

Had to wait an hour in surgery to see GP. Seen 2different GPS and had one cancelled appointment. Now have to make another appointment to hopefully get DNR completed.
Posted on: 27/02/2024

Made to feel like I mattered
Posted on: 27/02/2024

I am very happy with the practice. The doctors, nurses and all of the other staff give their patients an outstanding level of medical care. You can usually get a same day appointment. The practice team are friendly and approachable and make you feel at ease.
Posted on: 27/02/2024

Brilliant service as usual, the nurse is so kind and very efficient.
Posted on: 27/02/2024

I’m trying to do the right thing to care for my health while travelling overseas in having the vaccinations recommended by nhs government website. However found it difficult to get even the minimum vaccinations required from the GP surgery? No one seems to offer one of the recommended vaccines! The whole process has been very frustrating.
Posted on: 26/02/2024

Friendly approach and useful advice.
Posted on: 24/02/2024

Effective treatment which was sympathetic, efficient and responsive to my needs
Posted on: 24/02/2024

Very understanding doctor and practice nurses. Constistanly good services.
Posted on: 24/02/2024

The dr was so nice and friendly and was great with child and was very quick
Posted on: 23/02/2024

Got apoiment at time, go in at time, the pills that the doctor prescribed me are helping and i am very happy with the help that i got. Thanky you!
Posted on: 23/02/2024

Relatively easy to get an appointment. Doctor punctual so didn’t have to wait long after arrival. Doctor was attentive and thorough. He answered all my questions.
Posted on: 23/02/2024

Docter help us in best possible way
Posted on: 23/02/2024

Dr Masood is the best GP! She is kind, thorough and patient.
Posted on: 23/02/2024

Dr Masouud is one of the best Drs at the surgery. She gives time for all her patients and is very thorough.
Posted on: 23/02/2024

My autistic son had his booster jabs done and was notably nervous beforehand, but because of the patience and understanding the nurse showed him, he left with a smile on his face and didn’t shed a single tear.
Posted on: 23/02/2024

So Efficient and Caring
Posted on: 23/02/2024

My doctor was very helpful and caring
Posted on: 23/02/2024

The service is always good at this surgery.
Posted on: 23/02/2024

All the doctors are caring and understanding.
Posted on: 23/02/2024

Dr Kuhnen, is always friendly, pragmatic and understanding. It’s also a great benefit to be able to get urgent early morning call appointments on the same day. Altbough very odd the same cannot be achieved for appointment for later in the week from a morning call.
Posted on: 23/02/2024

When ever i contact them thay are always welcoming and friendly people.
Posted on: 23/02/2024

The service is excellent in every way.
Posted on: 23/02/2024

Dr Masoud was very thorough and called me in following a blood test. She listened carefully to what I had to say and offered advice.
Posted on: 23/02/2024

Excellent knowledgeable and friendly service
Posted on: 23/02/2024

Prompt responses Kind and helpful staffs
Posted on: 22/02/2024

Louise was great with my daughter for her one year vaccinations. It must be sure a hard job but she is so friendly and personable and just puts you at ease. My daughter even waved when we left despite being stuck with 4 needles!
Posted on: 22/02/2024

My reason is i like the fact that it is a small practice & one of the very best.
Posted on: 19/02/2024

Cause the service very good
Posted on: 19/02/2024

Dr Azima Qureshi is a lovely person and a very knowledgable specialist. I have been under her care for almost two years and I am always impressed with her professional and caring approach. On a few occasions she diagnosed me quickly and helped me to get better soon with a successful treatment plan. Thank you very much!
Posted on: 19/02/2024

very friendly
Posted on: 17/02/2024

Good care, my daughter was treated right and when i need change of prescription the all team helped. Thank you all!
Posted on: 14/02/2024

Cause it’s the truth
Posted on: 14/02/2024

Supportive and Professional.
Posted on: 14/02/2024

My experience has been positive
Posted on: 14/02/2024

He is alway very thorough and always has time for you
Posted on: 13/02/2024

My doctor has always had time for me to discuss my current health issues.
Posted on: 13/02/2024

Very good doctors and nurses doctor kuhnen is an excellent knowledgeable doctor
Posted on: 13/02/2024

I have recently moved ro Canterbury and have seen quite a few doctor's about my problem before moving here and they have never helped me out as much as your staff did. So i would definitely recommend your doctors surgery.
Posted on: 13/02/2024

I havalways found the surgery very helpful
Posted on: 13/02/2024

The team at Canterbury Health Centre are always kind, patient, understanding in their approach to patient care.
Posted on: 13/02/2024

very very happy with the level of care provided
Posted on: 13/02/2024

Good person
Posted on: 13/02/2024

I am satisfied with your practice and would recommend it to my friends, because you are always very kind. you pay attention to the problem and are always very informative
Posted on: 13/02/2024

Very helpful reception staff and the wait to see the GP wasn’t too long and the doctor was very thorough and kind . It can be a little frustrating having to wait quite sometime to get a face to face appointment but I understand that the GP I have been seeing only works 2 days per week so I can understand why there is an appointment wait.
Posted on: 13/02/2024

He is good at what he does, friendly staff, very prompt and caring
Posted on: 13/02/2024

The treatment I have received is absolutely fine. I have no worries. I simply have no other establishment to compare with so don’t know if extremely likely is appropriate.
Posted on: 13/02/2024

Amazing job
Posted on: 13/02/2024

Because they are always very kind, helpful and we are always able to get an appointment.
Posted on: 13/02/2024

Dr Kuhnen was lovely as always really reassuring and great with my daughter. The staff on reception are always so friendly and lovely too
Posted on: 13/02/2024

Receptionists, nurses and doctors are generally very helpful
Posted on: 13/02/2024

Fed up I can’t be seen have to wait to be extremely ill before I can get antibiotics and now have pleurisy as not dealt with in time told my tonsils are not infected but had them taken out when I was 12!!!!!! One minute told have COPD then different dr says I don’t ! It’s all just annoying and not being listened too by a certain dr and taking me seriously
Posted on: 13/02/2024

I am satisfied with the consultation.
Posted on: 13/02/2024

have no problem booking appointments, reception are very helpful answering queries and doctors always have time to answer questions
Posted on: 13/02/2024

This clinic has always provided a caring and highly professional service ever since we registered 21 years ago
Posted on: 13/02/2024

The practice is local to us, easy to get to by park and ride if needed and the admin staff do their best to help with appointments and enquiries.
Posted on: 13/02/2024

The online procedure was straightforward. The nurse was efficient.
Posted on: 13/02/2024

Unfortunately, almost without fail, every sinhle time i have an appointment with Dr Massood, she is running a minimum of an hour late! My daughter has also had to wait almost 2 hours for a scheduled appointment. Whilst its understandable that on occasion the GP, may run late, this Unfortunately is a very common occurance. Once inside, i felt rushed, not listened to, and i had to be insistent that i am not msking my symptoms up!. My daughter who has mental health problems, after waiting almost 2 hours, was interrupted mid consultation by Dr Massood to take a phone call on her mobile phone. Absolutely unacceptable. No one should be having wsots like this for scheduled appointments. Other doctor's in the surgery seem to keep on time, so why dr Massood can not is very worrying.
Posted on: 13/02/2024

I have been with the practice for a number of years now and level of professional medical help and service that I have received from Dr Kuhnen and his team has been outstanding.
Posted on: 13/02/2024

Prompt response, good, friendly service
Posted on: 13/02/2024

Booking made online and appointment was on time and very straightforward.
Posted on: 13/02/2024

i feel happy
Posted on: 13/02/2024

Unhappy with several cancellations of appointments but generally good other than that.
Posted on: 13/02/2024

Because my appointment with Doctor Kühnen has been really effective. The doctor listened to me with care and professionalism and found the best way to treat me. What he did to me has been super efficient. I am deeply grateful for his help and support.
Posted on: 13/02/2024

Great
Posted on: 13/02/2024

Prompt,friendly and knowledgeable.
Posted on: 13/02/2024

Wasn’t confident the doctor took my concerns seriously, almost felt judged like I shouldn’t have been there.
Posted on: 01/02/2024

Because what ever appointment time you get you will wait about 45 minutes longer
Posted on: 01/02/2024

Professional
Posted on: 31/01/2024

I like the attention & treatment i receive.
Posted on: 30/01/2024

Efficient friendly helpful
Posted on: 25/01/2024

Very good services
Posted on: 24/01/2024

Very knowledgeable, attentive, and sensitive, with good recommendations.
Posted on: 24/01/2024

Good
Posted on: 24/01/2024

I have always found Dr Kuhnan and his colleagues all extremely professional and caring anytime I have had any interaction with them. Everyone goes out of their way to help as much as they possibly can. Dr Kuhnan in particular is extremely knowledgeable and I have the utmost respect and confidence in him.
Posted on: 24/01/2024

Very Professional and understanding
Posted on: 24/01/2024

Gp are very helpful
Posted on: 23/01/2024

Care and punctuality and most importantly listening to patient complaints about the health issues which make them attend the surgery
Posted on: 23/01/2024

It was fair
Posted on: 23/01/2024

Care and attention given by doctor, felt my needs were understood . I have been a patient for many years , And consider myself fortunate to belong to this surgery. A pity the appointment side at KCH are not as efficient !!!
Posted on: 23/01/2024

Good experience
Posted on: 23/01/2024

Dr Masood listens and discusses all problems with which she is presented. I always know I have been given a sensible, honest assessment, with the appropriate treatment.
Posted on: 23/01/2024

So grateful to have Dr Kuhnen as my GP.
Posted on: 23/01/2024

This surgery is outstanding and never fails to provide a brilliant service.
Posted on: 23/01/2024

Welcoming helpful polite listen to you. You feel in safe hands which helps on a road to recovery or with on going issues.
Posted on: 23/01/2024

My recent experience has been excellent. Patient, understanding, and willing to explain what will happen. As I am very deaf, this is much appreciated.
Posted on: 23/01/2024

Caring, Friendly, Professional Staff
Posted on: 23/01/2024

Every time I come for help the people there are helping me. Especially last few visits. I feel safe and confident.
Posted on: 23/01/2024

Got an appointment quickly and needs were met
Posted on: 23/01/2024

GP care is excellent
Posted on: 23/01/2024

Always helpful and friendly staff
Posted on: 23/01/2024

Didn’t have to wait too long for an appointment and the attention at the appointment was on time and efficient. Staff friendly and knowledgeable.
Posted on: 23/01/2024

When you have an appointment you dont have to wait long before you are called
Posted on: 23/01/2024

I’m always treated with respect and care. I always get an appointment to see a medical practitioner when I need one.
Posted on: 23/01/2024

The GP was thorough in her approach and very supportive to my teenage daughter, clearly explaining all the options of treatment available to her.
Posted on: 23/01/2024

It’s where I am registered. They offer a good and quick service.
Posted on: 23/01/2024

Every member of staff is so courteous and very efficient
Posted on: 23/01/2024

Was a routine appointment
Posted on: 23/01/2024

Always excellent service
Posted on: 23/01/2024

I had a very rapid response from my GP .
Posted on: 23/01/2024

Friendly staff. Always able to get an appt even if just a phone consult. Dr and nurses all kind and have time for you in my experience. It’s nice to feel listened to.
Posted on: 23/01/2024

The receptionist was very helpful when I asked if I could join any 'patients voice' panel the surgery may have - they asked around for details: so they were generous to give me 3 or 4 minutes on the phone.
Posted on: 19/01/2024

Very personal family practice
Posted on: 18/01/2024

Happy with service provided at this surgery
Posted on: 17/01/2024

Reception staff and GP very efficient and friendly. Excellent surgery
Posted on: 17/01/2024

Very supportive
Posted on: 17/01/2024

Very quick response and guidance given when treatment is needed
Posted on: 17/01/2024

The service is much more accessible than the practice to which other family members are registered with.
Posted on: 17/01/2024

Thorough and friendly treatment
Posted on: 16/01/2024

Ive been with this surgery many many years now and have never had reason to complain , ive always been treated with respect and compassion , not just written out a prescription but asked all the right questions first such as my sleep pattern and diet , hopefully I'll have many more years at this practice , thank you
Posted on: 16/01/2024

Pleased with service
Posted on: 16/01/2024

GP are the best doctor.
Posted on: 16/01/2024

The nurses are nice but the doctors are hit and miss. Some are nice and some are rude.
Posted on: 16/01/2024

The nurse, Louise Peckham, was as brilliant as usual. She is highly competent, knowledgeable and very pleasant to deal with.
Posted on: 16/01/2024

Nurse was very thorough & a plan was talked through to improve my condition together with a follow up arranged to ensure continuity of care.
Posted on: 16/01/2024

Dr Qureshi takes time and listens carefully to patients and is thorough in her follow up. This does mean having to wait for up to 30 minutes past the appointment time but is worth it for the attention and kindness shown.
Posted on: 16/01/2024

One of the best experiences I’ve had at a GP for a long time. Very professional, helpful and felt listened to. Follow up appointments acted on and really easy to book through online system got an appointment the day after.
Posted on: 16/01/2024

As I was well take care Off And the staff was very kind to me
Posted on: 16/01/2024

I’m always listen to carefully and things are explained thoroughly. Doctors are very informative. Reception staff are friendly and helpful.
Posted on: 16/01/2024

Prompt appointment given. Pleasant attitude by all staff. The doctor listened to me and explained his treatment clearly. I got better!
Posted on: 16/01/2024

Dr Khunen and Associates Surgery is efficient and professional. I am always able to get a prompt appointment when necessary. Excellent treatment from Dr Masoud, who is investigating a current health issue with me. She is very efficient and informative and takes her time to explain test results. Also, excellent treatment from the nurse Zoe. The reception staff are polite and helpful
Posted on: 16/01/2024

Good practice but most people I know don't ask me for recommendations
Posted on: 16/01/2024

This is what I think.
Posted on: 16/01/2024

Caring and professional
Posted on: 16/01/2024

Very well-organised, friendly and approacable.
Posted on: 16/01/2024

The practice in general and Dr. Massood in particular have consistently provided knowledgeable and thorough GP service, giving confidence to myself and family. We find the practice is accessible and offers a range of healthcare services which my family and I have successfully and conveniently used.
Posted on: 16/01/2024

Excellent friendly and prompt service.
Posted on: 16/01/2024

I am very pleased with the level of service and care from the surgery, the service they provide is outstanding.
Posted on: 14/01/2024

Fantastic Dr's snd receptionist and nurse care from start to finish
Posted on: 11/01/2024

Helpful reception staff and clinicians . Although there is a wait for an appointment(sadly just a sign of the times) I understand from friends that they have to wait much longer . My doctors was very thorough and explained her findings
Posted on: 09/01/2024

.
Posted on: 08/01/2024

Friendly, understanding, appropriate medication appointment
Posted on: 08/01/2024

Sister Helen is a fantastic, caring and kind. Credit to the surgery. Doctor Arrrya is good but had to see new doctor as she is on holiday.
Posted on: 07/01/2024

They are a good team
Posted on: 04/01/2024

The best one thank you so much
Posted on: 04/01/2024

I have used this surgery for many years and i have been very pleased with the doctors and nurses. Thank you.
Posted on: 04/01/2024

Excellent care and support. Efficient, reliable service. Cannot thank them enough as the staff are amazing.
Posted on: 04/01/2024

I had a regular blood test last week which was quick efficient cheerful and on time The results came back the next day and the doctor rang me later that day to discuss them and reassure me. It was a great start to the New Year
Posted on: 04/01/2024

Amazing surgery amazing doctors , nurses and staff
Posted on: 04/01/2024

Firstly, prompt attendance to patients and secondly, person-centred approach to patients' needs.
Posted on: 04/01/2024

I got the appointments very quickly without having to wait for too long. The staff is also very friendly and helpful.
Posted on: 04/01/2024

The doctors work hard and are caring ,understanding to their patients.
Posted on: 04/01/2024

Good communication. Accessible
Posted on: 04/01/2024

Dr Kuhnen's surgery has been of great help to me in the past 2 years. I get quick responses and where referrals are needed, they are prompt. Many thanks to Doctors Masood Ayesha and Moshina Ashraf
Posted on: 04/01/2024

Good service
Posted on: 04/01/2024

Invariably timely and attentive care.
Posted on: 04/01/2024

I think the surgery is great and very pro-active with regard to my health and needs and this is very much appreciated.
Posted on: 04/01/2024

I’ve been with this practise for over 20 years and always had excellent service
Posted on: 04/01/2024

I have been with this surgery since 2011 and I have never been disappointed or upset about any aspect of your care and service. Dr Kuhnan is a wonderful caring and knowledgeable man and I highly appreciate and respect him. I have also over the years been attended to by Dr Masood and she is equally as knowledgeable and kind.
Posted on: 04/01/2024

Very helpful GPs, not too hard to get appointments (especially compared to friends experiences locally).
Posted on: 04/01/2024

Dr. Queshi and dr. Aryee are excellent. Theyve been very patient with me and my 5 yr old who has special needs. Theyve ordered scans and tests which no other dr has in years anf referred me for additional support for my cronic pain and mental health (which is now a lot better)
Posted on: 04/01/2024

The most obvious one, in the circumstances.
Posted on: 04/01/2024

Nurse Louise Peckham was extremely professional and gave me first the shingles vaccine in one upper arm and then offered me the pneumonia vaccine in the other upper arm.
Posted on: 04/01/2024

Very efficient staff , although my appointment was at 10.40 but I didn’t get seen till 11.20
Posted on: 04/01/2024

They are good I wouldn’t keep coming back if they weren’t !
Posted on: 04/01/2024

Very sympathetic and competent HCA.
Posted on: 04/01/2024

I was treated with respect and kindly.
Posted on: 01/01/2024

From service at the reception to seeing a nurse or doctor, I was attended to quickly and politely each time I attended surgery. Phone calls were also professional.
Posted on: 31/12/2023

Everyone at the surgery is always so friendly and welcoming. Reception staff are always helpful and a pleasure to talk to. The nurses are the loveliest ladies and they are amazing with the kids, always enjoy chatting to them! Doctors lovely have a lot of trust in them. Thank you to everyone x
Posted on: 30/12/2023

Doctor listened carefully and considerately. I felt my concerns were taken with appropriate seriousness. He has a lovely manner.
Posted on: 29/12/2023

Because I have always been more than happy with the care and attention I have received at the surgery.
Posted on: 29/12/2023

Cause it’s true
Posted on: 28/12/2023

If you spent less time and money rebranding your receptionists as Care Navigators who responsibility it is to Signpost you through the system and more money on the services you offer, we would all be a lot better off
Posted on: 28/12/2023

Very friendly and understanding reception ladies. Doctor was very nice and explained everything clearly
Posted on: 28/12/2023

Careful and professional
Posted on: 27/12/2023

Staff are polite and I was seen very quickly.
Posted on: 27/12/2023

The doctor that was temporarily replacing the doctor on anual leave give my antibiotics that i said is not working on her but he doesn't hear me, then i tried to tell him that erythromycin for 5 days is not enough but he said we can go only day by day?... we end up un the emergency in ashford because of his mistake and even me can go online and see that eritromicin is giving for 10 not 5 days, poisoning people only the infections to go back is a joke! Saw us at time but i can't say nothing more positive unfortunately
Posted on: 27/12/2023

Always had very service for over 20 yeats
Posted on: 27/12/2023

Dr Kuhnen has been extremely helpful, referrals have been quick, at a time where the NHS are getting a lot of criticism I honestly have no complaints.
Posted on: 27/12/2023

Not as good as previous experience. Lots of errors this time from saying I would get a telephone call but didn’t to find out the next day they had booked a face to face after speaking to the dr but failed to give me the appointment. Again post cray was told results back and dr would like to discuss on a telephone appointment. No call received the day he was meant to call. Lastly having been to go x 2 I then get a separate notification that I need my routine BP check! No! I am not coming again. Do it whilst I am there would have been more practical.
Posted on: 27/12/2023

Because it always seems efficient the reception staff are very good like most GPs you do have to wait if you get an appointment it would be good if more face-to-face appointments would be available but on the whole I think it is a good GP surgery and well run
Posted on: 27/12/2023

Because i have found the continuing service i receive both very helpful but also i feel cared about as an individual.
Posted on: 27/12/2023

Louise the nurse was absolutely brilliant. Very compassionate about my husband’s recent passing. Also information about the injection I will be having.
Posted on: 27/12/2023

I do miss Bob Simmonds who was my GP for over 30 years but still I like the friendly and helpful Reception Staff and Ancillary staff. For the most part the GPs are also lovely but I would like it more if there were Doctors there for longer .Thumbs up.
Posted on: 27/12/2023

Service was quick
Posted on: 27/12/2023

Always happy with this GP practy.
Posted on: 27/12/2023

we are happy with every time can sort the problem.
Posted on: 27/12/2023

Admin extremely helpful as are doctors and nurses. My husband has had such good follow up from open heart surgery in St Thomas' from yourselves.
Posted on: 27/12/2023

I've had great experiences at this practice. I've had interactions with 3 different doctors so far and they all have been very kind, helpful and knowledgeable. I am very grateful to be a patient at this practice.
Posted on: 27/12/2023

They listen to you explain everything clearly always helpful and caring.
Posted on: 27/12/2023

Because I had a head injury. Do to follow up
Posted on: 27/12/2023

I chose extremely likely as my GP practice pay attention to details, very caring and attend to client with rapt attention
Posted on: 27/12/2023

Prompt friendly service.
Posted on: 27/12/2023

I have been with the practice for over 30 years and the care has always been excellent. It is busier now because of all the cuts to healthcare but it is still good.
Posted on: 27/12/2023

Excellent service
Posted on: 27/12/2023

The care shown by everyone I have dealt with since iregistered with this practice is truly brilliant, i include reception staff, nurses and all the doctors, I really appreciate all that they do and have done since we moved to the area and were lucky enough to get on thier list as patients
Posted on: 23/12/2023

Dr K was very thorough and listened carefully, I felt confident and supported.
Posted on: 19/12/2023

Had an appointment with Zoe the health care assistant - very professional and caring.
Posted on: 19/12/2023

Pro-active service, appointments at short time available and no or ver short waiting times. Good and personal medical advice.
Posted on: 18/12/2023

All I asked for were some sleeping pills that I could have on standby to take every once in a while as needed. A few days after the appointment I couldn't fall asleep until 4am. Since then my sleeping routine has been utterly screwed up and it's having a major impact on my life. I'm struggling to work because I'm constantly worn down, I'm in huge debt and the tiredness I'm once again dealing with is a massive problem. This is impacting my physical and mental health. I am, excused my language, kind of f***ed. You have the ability to give me something that I would use very infrequently that would have a huge benefit on my well being but for reasons that have not being explained to me, wont. My life is not going well, I tried so hard to get it on track with the sleep and 1 bad night has utterly ruined me. The doctor was very reassuring at the time but thanks for nothing. I can't earn any money because I can't function properly. I am completely broke and struggling to feed myself.
Posted on: 16/12/2023

We've always had a good service from reception to speaking or seeing the Doctor ,and with any treatment We've needed
Posted on: 15/12/2023

Excellent care and communication
Posted on: 15/12/2023

For the most part over the past nearly 40 years that I have been a patient of this practice the relationship I have had with all staff, Medical, Nursing and Admin has been exemplary. Polite, kind, thoughtful, helpful etc. XX
Posted on: 15/12/2023

Zoe was as friendly, helpful and professional as i have come to expect. She is a great asset to the practice and the NHS.
Posted on: 15/12/2023

Because of the way i have been treated and the care shown
Posted on: 14/12/2023

I was very pleased with the care given by Dr qureshi
Posted on: 14/12/2023

In my personal experience, I found the staff very courteous, and efficient.
Posted on: 14/12/2023

Excellent and very pleasant and friendly interaction from all staff. The doctor puts me at ease and listens sympathetically.
Posted on: 14/12/2023

I found drAryee to be very personable ascwell as professional. She realised the urgency snd acted accordingly
Posted on: 14/12/2023

Prompt response and person-centred approach to patients.
Posted on: 14/12/2023

I have always felt listened to. Explanation of diagnosis and treatments are always clearly explained.
Posted on: 14/12/2023

Always happy with appointments, lovely reception staff. Drs. Listen to me and give good advice.
Posted on: 14/12/2023

Because they are are friendly and efficient in taking care of what you need.. very approachable.
Posted on: 14/12/2023

I have had regular appointments with the nurses at the surgery, they have always been kind, considerate and professional.
Posted on: 14/12/2023

All the staff are kind
Posted on: 14/12/2023

They are always friendly and professional
Posted on: 14/12/2023

Ive been with this surgery since i was 13 im now 47 always friendly and 99% can always get an appointment being face to face or telephone.
Posted on: 12/12/2023

Always seen, treated with respect and dignity
Posted on: 10/12/2023

Having need to see a doctor for a condition that was really causing me distress, I found that the receptionist was really helpful in getting me an appointment to see the doctor that day, the doctor was very helpful and explained the reason for my condition fully, he issued a prescription that allowed me to get the medication that has helped releave the symptoms
Posted on: 09/12/2023

Very friendly, efficient service always.
Posted on: 08/12/2023

I got my appointment same day and the medicine was very effective. Many thanks
Posted on: 08/12/2023

Nurse Zoe was very efficient and kind.
Posted on: 07/12/2023

Because i always receive good care from the practice
Posted on: 06/12/2023

Very happy with the surgery facilities.
Posted on: 06/12/2023

It is the best surgery in Canterbury, well run and always able to get appointments.
Posted on: 06/12/2023

I love how patients are being treated with empathy and compassion. Everyone is ready to help and to listen.
Posted on: 06/12/2023

Everyone I have been in contact with is always pleasant, friendly and helpful, this is the case from the receptionists to all of the medical staff, nurses, doctors etc.
Posted on: 06/12/2023

Communication and care
Posted on: 05/12/2023

The doctor helped us. Thank you
Posted on: 05/12/2023

Excellent doctor. Attention to patient and to listening.
Posted on: 05/12/2023

Excellent outcomes, superb understanding and outstanding patient care.
Posted on: 05/12/2023

There is time to explain the reason for the visit and everything is clearly explained. I have always been confident in the treatment and support offered by each member of the practice
Posted on: 05/12/2023

All our doctors are brilliant and understanding the best.
Posted on: 05/12/2023

Always found the surgery staff and Doctors helpful and efficient, they listen to my issues and make the appropriate appointments with timely communication with the results and follow up with another appointment if necessary. I get a great service provided by a great team
Posted on: 05/12/2023

Doctors are really good with patients care and treatment.
Posted on: 05/12/2023

Very satisfied with the care I have received from all members of staff including receptionist and the nurse and doctors.
Posted on: 05/12/2023

I have been using CHC for some 15 years and it has always provided exceptional service.
Posted on: 05/12/2023

The healthcare navigators are so professional, understanding and friendly. I never have to wait long for an appointment. Dr Khunen is very patient and thorough and I feel confident with his knowledge and approach.
Posted on: 05/12/2023

It looks after me for many years
Posted on: 05/12/2023

Friendly and non-judgemental
Posted on: 05/12/2023

Friendly and professional.
Posted on: 05/12/2023

Excellent service
Posted on: 05/12/2023

Because I have always had a quick response when phoning, always seen very quick and staff are always very welcoming.
Posted on: 05/12/2023

Health centre’s receptionist and Gp are very good and helpful.
Posted on: 05/12/2023

My doctor (Dr Masood) is brilliant and thorough!
Posted on: 01/12/2023

Both my face-to-face consultation with Dr Ashraf and two telephone consultations with Dr Kuhnen were very helpful with prescriptions including the decision to put me on a long term (3 months) low strength antibiotic in view of my history of urine and other infections. I am much more confident that this will improve my health generally.
Posted on: 24/11/2023

Because it's the best practice ever
Posted on: 24/11/2023

Some doctors in there are ok, even Dr Massod is amazing but most of the time when i need help i am not sure i am getting the right help or advances. I really hope that at least my referral to specialist was done because i still have my problem 3rd month now...
Posted on: 23/11/2023

I have had nothing but excellent care from my surgery since moving to Canterbury from London
Posted on: 18/11/2023

Because the Drs are very thorough and explain the problems so you can I
Posted on: 18/11/2023

I had 3 appointments in a 3 week period. Each time, my doctor and other staff, including those at the reception were polite and responded in a timely manner. For each consultaion, attending staff made me feel very comfortable. This was very important to me as I am nervous in medical settings.
Posted on: 18/11/2023

I get treated fairly and respectfully by the doctors here, the wait for routine appts is a bit too long though as its always about a month. That can mean symptoms getting worse unnecessarily in that time and also a delay in people getting back to normal. But i appreciate this happened most places and this is not nearly as long as the wait with other surgeries. Overall my experience is positive
Posted on: 17/11/2023

Never had an issue with surgery. Staff always helpful and supportive
Posted on: 17/11/2023

Great doctors who listen and respond with care. Appropriate treatment given or referrals made where needed. Friendly and helpful staff.
Posted on: 17/11/2023

The doctor was lovely, gentle, patient and do professional
Posted on: 17/11/2023

Excellent and friendly service by doctors, nurses and all concerned - always made to feel cared for and that I really matter. Thank you.
Posted on: 17/11/2023

Because l have always had good experience from Dr Khenun.
Posted on: 17/11/2023

I have always had excellent treatment at the surgery
Posted on: 17/11/2023

I have to regularly visit the surgery since my operation to have my dressing changed. Ithw nurses that have looked after me have all been kind, considerate and very professional. A lovely twam!!
Posted on: 17/11/2023

I recieved professional treatment, paid attention to every detailed. Am pleased
Posted on: 17/11/2023

I've been well satisfied with the help I have received apart from the problems I have had with my hearing.
Posted on: 16/11/2023

Excellent care and attention, receptionist amazing and helpful. All the doctors I have seen have been extremely supportive helpful and efficient. Can’t thank them enough.
Posted on: 16/11/2023

Appointment was punctual, efficiently conducted and painless.
Posted on: 16/11/2023

It was helpful and professional
Posted on: 16/11/2023

Poor communication
Posted on: 16/11/2023

My doctors surgery is excellent from the receptionists to the doctors
Posted on: 16/11/2023

Cause I am really satisfied and happy with the services they provide
Posted on: 16/11/2023

Very good respondr and treatment
Posted on: 16/11/2023

All the staff are polite and friendly and I don’t mind which Dr I see as they are all very good
Posted on: 16/11/2023

It’s very easy to book an appointment with a GP. Professionals are knowledgable and kind, receptionists are helpful and efficient. The messaging service is very useful not to forget appointments and to communicate with the surgery.
Posted on: 16/11/2023

Courteous staff Good explanation s re delay and clinical explanations
Posted on: 16/11/2023

Because i feel very loved anytime i come in
Posted on: 13/11/2023

Smooth process
Posted on: 13/11/2023

Gone down hill since dr Simmonds left.
Posted on: 06/11/2023

I always get good attention at the surgery.
Posted on: 25/10/2023

Our surgery are always fantastic! Everyone is so approachable, kind, and efficient. We are always able to get an appointment, and all the staff and Drs are just brilliant. They really listen to your concerns and come up with the plan going forward with you. Would highly recommend!
Posted on: 24/10/2023

Not the service you used to get.
Posted on: 23/10/2023

Receptionist never give you an appointment and also send you to urgent treatment centre.
Posted on: 23/10/2023

I hear lots of complaints from other people about their practice. I have not experienced any of these issues when interacting with Drs Simmonds / Kuhnen Mahsood and co and their supoort staff. I was concerned about the effect the the retirement of Dr Simmonds would have but it was unfounded. This leads me to believe the strength of the practice comes from the its culture and not any one individual which is very reassuring. Long may this last!
Posted on: 05/10/2023

New staff, do not recognize staff anymore. Used to have a friendly welcoming when coming in but staff seem very busy and some times do not even look at you.
Posted on: 04/10/2023

Dr.Kuhnen is a caring and professional doctor.
Posted on: 26/09/2023

Excellent service and friendly practice.
Posted on: 22/09/2023

I have been with them over 40 years.and thank to them i alive.so good and helpful.expkain everything and keep check,-ups and injection regular.
Posted on: 14/09/2023

All the team at this surgery are efficient helpfull and importantly kind I am 78 and this is the best doctors surgery I have ever attended
Posted on: 13/09/2023

On some of appointments I have waited up to 1.30 to see a doctor and seeing a doctor to decision on blood results was 3 weeks so at moment not very impress
Posted on: 13/09/2023

I have never had a problem seeing or speaking to someone on the day of phoning, tho I do phone as soon as surgery opens
Posted on: 13/09/2023

Never had a problem with the service.
Posted on: 30/08/2023

Saw my usual doctor on time and got my results explained clearly
Posted on: 30/08/2023

I nearly always manage to get an appointment but it is getting more difficult. Staff are always nice and I feel they do there best under difficult circumstances .
Posted on: 30/08/2023

The whole team from reception to GP’s always do their best to help you. My previous GP practice had good medical staff, but the receptionists were a nightmare, rude, unhelpful and thoroughly unprofessional.
Posted on: 30/08/2023

For 20 years I have received expert and friendly care from Dr Kuhnen.
Posted on: 22/08/2023

I’ve always had good service at this practice and felt staff and Adoctors do their best in current difficult situations
Posted on: 18/08/2023

Always available when needed
Posted on: 17/08/2023

I have always been happy with the service and treatment.
Posted on: 17/08/2023

Sometimes you have to wait a while for appointments. Once you get an appointment the doctors are friendly and I feel are helpful. Overall I am happy with the service my family and I receive.
Posted on: 17/08/2023

Always so helpful
Posted on: 17/08/2023

We have always received an excellent and caring service from all the staff. For purely selfish reasons we choose to only advertise the clinic to ,family and close friends.
Posted on: 17/08/2023

Always there when I need you
Posted on: 17/08/2023

Is good doctor
Posted on: 15/08/2023

Put a complaint into the manager, disgraceful response back! In process of registering elsewhere.
Posted on: 15/08/2023

Dr qureshi is very knowledgable as well professional doctor, always listen and treat us (me and my wife) with empathy and her academic ability.
Posted on: 01/08/2023

Good experience
Posted on: 27/07/2023

Caring and helpful staff
Posted on: 26/07/2023

Always sympathetic and the service is second to none. It all starts at the friendly receptionists, followed by Dr Kuhnen who is the best doctor I have ever seen.
Posted on: 26/07/2023

Because i always get great treatments here. Whether on the phone or in person. From reception to doctors everyone is kind and listens and attends to me and my family's needs. Offering the best and quickest solutions.
Posted on: 26/07/2023

Gone down hill since Dr Simmonds left. Not sure who is in charged now but would NOT recommend this surgery. If you want an appointment you have to be half dead!
Posted on: 26/07/2023

It used to be a lovely surgery but has changed beyond recognition. I think this is more due to management failures than patient facing staff. We have now changed surgeries and it has made a huge difference.
Posted on: 25/07/2023

It depends what doctor you see, some of the doctors are not as up to date with various complications when you presented at the surgery. There are a few new GP listened and acted according to your complaint
Posted on: 21/07/2023

I find all the GPs at the surgery helpful. They respond as quick as they can and give relevant advice without any judgement. This is probably the best surgery I’ve been to, given the stress that surgeries are under I think they do an amazing job.
Posted on: 04/07/2023

Keep getting messed around. Would not recommend “Mental health review” has been cancelled two times now. Not good enough, booked this time off work and can’t cancel my holiday. Wasted my time. No more text messages!!!!
Posted on: 04/07/2023

I would choose our doctors because of long term excellent service. Dr khunan and dr masood in particular have been very good.
Posted on: 02/07/2023

I Always happy with consultations
Posted on: 28/06/2023

They are all friendly and helpful always smiling. And so welcoming
Posted on: 28/06/2023

Quck and effective help. Dr Masood is the best GP in Canterbury! Thank you!
Posted on: 28/06/2023

The actual appointment was good, but appt was over 30 mins late
Posted on: 28/06/2023

Because it’s a good practice
Posted on: 12/06/2023

The doctors at canterbury health centre have looked after our family for years. They are always very thorough and helpful and the reception team are the backbone on the surgery. We are very grateful
Posted on: 12/06/2023

Because the care from Dr Kuhnen was excellent and the Reception Team are always helpful and polite.
Posted on: 10/06/2023

I have always found that tha staff and doctors very attentive and efficient
Posted on: 09/06/2023

Caring staff, nurses and doctors. The only reason for not putting 'extremely likely' is doing these follow up questionaires.
Posted on: 09/06/2023

Everyone is so friendly and helpful I have had no problems at all from anyone there
Posted on: 09/06/2023

Because I feel that as a patient, I’m really listened to. I can often get to see the doctor of choice and there are great doctors to choose from.
Posted on: 09/06/2023

Have always been able to secure same day face to face appointment with the GP. Support staff all very helpful and punctual. Quality of care very good. Usually parking spaces available .
Posted on: 01/06/2023

Always professional, helpful and caring. The doctors, nurses and reception staff always deliver to the highest standards.
Posted on: 31/05/2023

I got an appointment on the day I rang and Dr was helpful
Posted on: 27/05/2023

receptionist with (funky hair colors) is very polite and always willing to go the extra mile. DR kunen is my doctor and has been for years.
Posted on: 25/05/2023

I have always found everyone in the team most kind,helpful and diligent in all respects. Thank You . Mrs Elaine Woolls.
Posted on: 25/05/2023

I have had (for some time) excellent care from Dr Masood and Dr Quereshi.
Posted on: 24/05/2023

Visit the surgery yesterday for an appointment with Doctor Massod. She is a thorough doctor and I always try to see her if I can. The elderly lady on reception was welcoming and kind. I think you should have two receptionist on the desk as there was a queue of people waiting to check in and I was standing for some time waiting to be checked in.
Posted on: 24/05/2023

Didn’t get any help or advice
Posted on: 23/05/2023

My Dr is very thorough and the staff are friendly
Posted on: 23/05/2023

The GP was very nice and helpful, everything went very well
Posted on: 23/05/2023

Dr Kuhnen is caring and thorough.
Posted on: 23/05/2023

I find the doctors trustworthy, they listen carefully to you and are charming. I feel my concerns are taken seriously and referrals made when required. I am happy with the arrangements for either a phone call consultation or to be seen if needed and both usually happen promptly. Receptionists are friendly too.
Posted on: 23/05/2023

All the doctors are very understanding and listen to you.
Posted on: 26/04/2023

My daughter has had ongoing issues with her ears for months now but every week:every other week the doctor has seen to Hollie and ensured she has medication she needs and the correct treatment going forwards
Posted on: 26/04/2023

I am unclear as to how the appointment system is set up as it does require a review. Occasionally the wrong "call" to visit the urgent care unit at Canterbury Hospital can be a waste of time and expertise as one is referred back to the GP.
Posted on: 26/04/2023

Most of the time I can get appointment to either speak to or see a doctor and the doctors are very good especially dr masood whom is always my choice to see when she is available. She is thourogh . Listens to you and has helped me a lot and I feel she nos me well now and I have the utmost trust in her
Posted on: 26/04/2023

I was able to get an appointment when needed. Dr Qureshi is always very thorough, very friendly and always considers my main concerns. I have always had a very positive experience with her. The reception team who answer the phone have always been very helpful and friendly, and do all they can to help.
Posted on: 24/03/2023

They are amazing, despite the strain they are under they have always treated me with the utmost respect. They are kind helpful and always polite.
Posted on: 15/03/2023

I am extremely happy with all the doctors an the reception staff at the surgery.
Posted on: 17/02/2023

Very friendly always get the appointment when you contact surgery. Very quick no waiting Always get to see doctor you want You always get an appointment
Posted on: 17/02/2023

Dr kuhnan is amazing and so are the team that takes the calls! They are always so professional helpful and understanding! Always. Amazing surgery! I can not fault them
Posted on: 13/02/2023

Very good doctors surgery
Posted on: 10/02/2023

Always doing their best to solve the health issues we have, the staff at our practice are excellent.
Posted on: 02/02/2023

Great doctors- just timing is poor. I waited 30 mins over my scheduled appointment time for doctor to call me in
Posted on: 26/01/2023

Excellent practice
Posted on: 25/01/2023

Excellent service, very polite, very professional!
Posted on: 23/01/2023

My family do not live locally
Posted on: 17/01/2023

Appointment on day at a convenient time for me. Friendly welcome. Sufficient time given for appointment.
Posted on: 17/01/2023

Because I always feel comfortable and looked after at the practice
Posted on: 17/01/2023

Canterbury Health Centre has been my Drs for many years, Dr Kuhnen is very knowledgeable and excellent Doctor , Receptionists very good aswell.
Posted on: 15/01/2023

Very helpful, very informative. Dr Kuhnen is the Perfect GP for me.
Posted on: 13/01/2023

This doctor surgery is very well organised and well managed. I am so lucky to have these doctors. I can ring in the morning and get an appointment the same day first class service. Nothing is ever too much trouble for them, including the nurses and receptionist all such lovely people and very helpful. So thank you all one very happy patient
Posted on: 13/01/2023

Because i was satisfied with my appointment and waiting time
Posted on: 11/01/2023

Because Dr M Kuhnun and his nursing staff also the reception staff have always been extremely kind and helpful to me over many years. I feel i can talk to them about any problem i need help with .
Posted on: 11/01/2023

All was better, GP, assistant, all. Thank you.
Posted on: 09/01/2023

Because Canterbury Health Centre always gives me a first class service.
Posted on: 06/01/2023

The GP was very supportive and understanding.
Posted on: 06/01/2023

You are always friendly and kind nothing is to much trouble……
Posted on: 06/01/2023

Because all the time when i come i received what i ask.
Posted on: 06/01/2023

Because the staff are friendly and approachable..
Posted on: 06/01/2023

Excellent contact with the Reception. Very good organisation and efficient. Quick response.
Posted on: 14/10/2022

The service was fast, all my questions answered both at reception and by the GP.
Posted on: 12/10/2022

I find both the receptionists and the doctors I have seen at my surgery extremely helpful, patient and approachable. I never have a problem getting an appointment and the care given on all levels is the highest.
Posted on: 09/08/2022

I dont go to see a Doctor often Bout 4 times in 10yrs. The visit seemed ok, on time appointment.
Posted on: 05/08/2022

Efficient, friendly service. Felt listened to
Posted on: 05/08/2022

Very good receptionist, most helpful in arranging consultation with Doctor Masood and then extremely prompt response for follow up appointments that Doctor had requested. Excellent all-round service from NHS at Health centre and KC Hospital.
Posted on: 05/08/2022

For the extremely good care l receive.
Posted on: 03/08/2022

I was able to get a face to face appointment on the day and Dr Kuhnen listened to what was wrong and treated accordingly. I didn't feel rushed, it felt like how the NHS Doctors should be. The staff are friendly, understanding, helpful and very accommodating.
Posted on: 01/07/2022

Very friendly and helpful reception staff. Had to wait 45 mins for my appointment in a crowded Waiting Atea A, not very COVID resistant but the GP was nice when I got to see her. She appeared to be listening which was reassuring.
Posted on: 01/07/2022

Professional, attentive and kind reception staff and GP
Posted on: 29/06/2022

i’ve never heard of recommending a doctor before. so i don’t think i will do it. not saying he’s a bad doctor just that i don’t recommend doctors
Posted on: 23/05/2022

Well run practice , great supportive staff
Posted on: 13/05/2022

From the reception to the doctors and nurses all’s behaviour was full of kindness, that’s why I chooses that option. It really means to me in this hard time as I am far from my family and friends and I always appreciate a little act of kindness too. Best regards, Noor
Posted on: 11/05/2022

never get proper check
Posted on: 11/05/2022

Good care
Posted on: 11/05/2022

Doctor Kuhnen always satisfactory
Posted on: 11/05/2022

He is understanding and will explain things if necessary.
Posted on: 11/05/2022

Great surgery. Always get an appointment when needed.
Posted on: 10/05/2022

I like my surgrey
Posted on: 06/05/2022

Perfect service
Posted on: 06/05/2022

Helpful staff and gps
Posted on: 05/05/2022

I have always had a very good service from my GP and the health centre.
Posted on: 05/05/2022

Because I never have problem getting a appointment and my doctor is very good she always gives thaough examinations and any hospital appointments come back very quick
Posted on: 08/04/2022

Because I feel very fortunate to be part of that practice myself.
Posted on: 07/04/2022

The reception team are so welcoming friendly and helpful, Dr kuhnen explains everything in a way that i understand, and what needs to be done to help me
Posted on: 06/04/2022

It has always been a great GP practice, they take time to listen and are never in a rush to get you seen and out of the door. They thoroughly investigate any medical problems you present with.
Posted on: 06/04/2022

Receptionists are the best, they do an amazing job!
Posted on: 30/03/2022