Patient Rights and Responsibilities

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You have the right to:

• Register and receive medical treatment regardless of your race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition provided you live within our practice area.
• Consult with a GP within a reasonable time frame dependent on the clinical urgency.
• Access the Practice Deputising service out of hours (NHS111).
• Have treatment explained to you.
• Confidentiality.
• A chaperone or interpreter.
• Complain, without discrimination, if there is a problem.
• Access your medical notes, subject to Data Protection Act 2018, incorporating the GDPR.

You are responsible for:

• Making and keeping appointments.
• Notifying the surgery if you are unable to keep your appointment.
• Ordering repeat prescriptions in writing (or by using the NHS app), in adequate time (48 working hours).
• Behaving in an acceptable manner.
• Informing the practice of any change of contact details.
• Taking care of your medicines.
• Using our health services appropriately, particularly home visits.

Confidentiality

All our staff are aware of the importance of patient confidentiality and are trained in care navigation. As such, they will not divulge any information given to them except to the appropriate clinician. Please feel at ease when requested to provide any information that the details will be dealt with confidentially and are only requested in order to direct you to the most appropriate service or clinician. Similarly, we cannot divulge medical information such as test results to anyone other than the patient without written consent to do so.